Friday 2 December 2011
Travel Club Elite Awarded - Elite Ski Agent Of The Year 2011 !
Ski Agent Of The Year 2011 Award
Last night at the prestigious 2011 Elite Travel Group Member Awards Evening, Travel Club Elite were awarded, 'Ski Agent Of The Year' as voted for by Tour Operators.
Thank you so much !! Photos and video to follow...
Monday 28 November 2011
Subject: Club Med Val D'Isere Review
Date: 28.11.11
Having stayed at a few Club Meds in the past we knew what to expect from this years choice!
Good service, great food, fun entertainment and most of all incredible ski-ing. We weren't to be disappointed.
Club Med Val D'Isere is a fantastic resort, it's just a shame there aren't more hours in the day to take in the village as well as ski morning till night! Club Med location is brilliant, just off to the left of one of the main runs down into the village. This is a large property and was full when we went, but even so it was well organised, there were enough staff on hand to deal with the volume of customers, so there was little time spent hanging around waiting to be served. The food in the restaurant was just great, a fabulous selection with all tastes catered for and so much of it too! We are fairly fussy wine drinkers, though by no means connoisseurs, however we found the wine very drinkable. Most drinks are included (except top label spirits, etc) and they are served in abundance by good humoured friendly GO's. There were lots of lovely extras you don't read about: the after ski welcome on the patio, one day champagne & canapes, another hot mulled wine & snacks.
If you like to take in the village atmosphere there is a bus service which takes about 5 minutes or you can walk it in about 15 minutes along a narrow road, which isn't ideal! Or you can ski it easily.
The standard rooms were basic, clean, of a reasonable size and furnished well enough for a ski holiday.
The only extras to pay apart from specific spirits, champagne etc is the ski hire. All Club Meds charge top prices for this so be aware of that before you go!
All in all I would highly recommend it.
Stephanie - Family with a 21, 18 and 12 years old
To Book Club Med Val D'Isere with HUGE holiday Savings Visit www.TravelClubElite.com or Call 0121 213 0012. ABTA 25 years.
Date: 28.11.11
Having stayed at a few Club Meds in the past we knew what to expect from this years choice!
Good service, great food, fun entertainment and most of all incredible ski-ing. We weren't to be disappointed.
Club Med Val D'Isere is a fantastic resort, it's just a shame there aren't more hours in the day to take in the village as well as ski morning till night! Club Med location is brilliant, just off to the left of one of the main runs down into the village. This is a large property and was full when we went, but even so it was well organised, there were enough staff on hand to deal with the volume of customers, so there was little time spent hanging around waiting to be served. The food in the restaurant was just great, a fabulous selection with all tastes catered for and so much of it too! We are fairly fussy wine drinkers, though by no means connoisseurs, however we found the wine very drinkable. Most drinks are included (except top label spirits, etc) and they are served in abundance by good humoured friendly GO's. There were lots of lovely extras you don't read about: the after ski welcome on the patio, one day champagne & canapes, another hot mulled wine & snacks.
If you like to take in the village atmosphere there is a bus service which takes about 5 minutes or you can walk it in about 15 minutes along a narrow road, which isn't ideal! Or you can ski it easily.
The standard rooms were basic, clean, of a reasonable size and furnished well enough for a ski holiday.
The only extras to pay apart from specific spirits, champagne etc is the ski hire. All Club Meds charge top prices for this so be aware of that before you go!
All in all I would highly recommend it.
Stephanie - Family with a 21, 18 and 12 years old
To Book Club Med Val D'Isere with HUGE holiday Savings Visit www.TravelClubElite.com or Call 0121 213 0012. ABTA 25 years.
Tuesday 8 November 2011
Subject: Neilson Review & Club Adakoy Review, Plus a Thank You!
Date: Mon 7th Nov. 2011
Date: Mon 7th Nov. 2011
Dear Mary,
We had a lovely time at Neilson Club Adakoy, thank you for all your help with
our holiday booking and for getting us such a great rate.
I would definitely go again on a Neilson Holiday.
You were a great help answering all our last minute questions and
collecting the tickets at Gatwick was no problem at all.
Thank you!
Jane C
Subject: Kirker Holidays, Vienna, Konig von Ungarn Review & Thank You From Sir Colin Terry!
Dear
Maria,
Could I place on record with you and Travel Club Elite, my most grateful thanks for
arranging our wonderful few days' stay in Vienna
The
hotel - Konig von Ungarn
was excellent and so well positioned being a few minutes from the Stephansplatz;
the restaurant, which stayed open well after 1130 pm, was very good
indeed and the staff overall could not have been more helpful. We were able
through them to arrange a wonderful visit to the Musikverein to see a
Beethoven concert, a visit to the Belvedere to see some beautiful
paintings not least of which the Kiss by Klimt, very appropriate. And the next
evening saw La Traviata at the Staatsoper featuring Natalie Dessay.
All
wonderful and I think very Romantic
!
As
ever you were most understanding, efficient and patient and fully realised that
I had left it rather late to arrange such an important short break for my
wife's birthday.
Once
again you came to the rescue. Thank you.
Warmest
regards,
Sir Colin Terry, Air Marshal, Royal Airforce.
Thursday 27 October 2011
Club Med Gregolimano Review
Date: 20/10/2011
Subject: Club Med Gregolimano Review
Subject: Club Med Gregolimano Review
Hi Sue
Wondered if
you could look into another holiday and be my angel again! Bali accommodation
in the Summer with Club Med, same passengers etc
By the way, we had
a wonderful time in Club Med Gregolimano, the extra cost for 10 days was worth it and so
relaxing! Thank you again for all your help. Hope we can do
something similar next year!
Look
forward to hearing from you soon.
Regards,
Bernard
Subject: Bales Worldwide Into the Namibian Wilderness Review
Sent: 12/10/2011
Dear Peter & Team,
This is just a note to say thank you all for such a great
adventure holiday that Sarah and I had in Namibia at the end of September.
The organisation was excellent in every aspect from flights
to pickups in Namibia.
Wilderness Safaris are a wonderful company and looked after
us so well in every way, food, transport and especially the expertise and
professionalism of our guide/driver. We had Jeremia and we could not have asked
for more.
If possible would you please pass on to Wilderness Safaris
our thanks to him as it was he and the other staff at all the camps we stayed
at that really made it the holiday to remember. We would do it all over again
as I am sure we would see something different to go Wow about.
Thank you all again.
Jacob and Sarah
Wednesday 28 September 2011
Wonderful Neilson Holiday Review Of The Retreat, Sivota, Greece
Sent: 22/09/2011
Subject: Wonderful Neilson Holiday Review Of The Retreat, Sivota, Greece
Dear Louise,
Thank you for all your help in arranging a holiday for the girls and me. We had a wonderful time. The weather was unbelievable, probably 30s all the time, we never needed a jumper even in the evening on the water taxi back from Sivota harbour on our evenings out.
Have you been to this club - the situation as expected was stunning and there were quite a lot of people returning for the second, third or fourth time. As expected, it was terrific for water skiing (the girls went once and Sarah was delighted to stand up on her first time) which was very slick and well organised and the rescue boat kindly came and got me when there wasn't enough wind to sail my dinghy back again!
There had been 100+ children the week before, this time there were 4! Steps are a nuisance but we knew about that and our garden view apartment (2x twins, each with bathroom) was on the level with the dining area. Higher up would have been a long way, but very good if you played tennis.
It was fun going out to dinner - harbour restaurants not cheap (50-60 euros for one course with a drink) but beautiful locations, sunset etc. and there was a good pizza place up the main road much cheaper.
The trip to Paxos was well worth doing, nice to see other cute little villages and go into caves on the boat. We could have gone cheaper from Sivota on a bigger boat, but it was very easy going with the Neilson trip, door to door, just 20-30 of us.
Nice people staying as guests, quiet, friendly - all good.
All in all, excellent. Flights which were great for timing, and we stayed overnight at the Gatwick Hilton which had valet parking all in for £179, very very good we could get up 20 minutes before check in, were on time, and enabled Sarah to dash to London and jump on the train to Sheffield on our return Sunday, having worked most of the holiday, but there you are - that's life for people with jobs.
Rosie and I are thinking about a little more sunshine in November, so maybe I will be back again soon asking for your help. She and I do also like Club Med with their great food and international atmosphere.
Many Thanks, Linda.
To book The Retreat,Sivota with HUGE Extra Savings on Top of Neilson prices call Travel Club Elite on 0121 213 0012!
Subject: Wonderful Neilson Holiday Review Of The Retreat, Sivota, Greece
Dear Louise,
Thank you for all your help in arranging a holiday for the girls and me. We had a wonderful time. The weather was unbelievable, probably 30s all the time, we never needed a jumper even in the evening on the water taxi back from Sivota harbour on our evenings out.
Have you been to this club - the situation as expected was stunning and there were quite a lot of people returning for the second, third or fourth time. As expected, it was terrific for water skiing (the girls went once and Sarah was delighted to stand up on her first time) which was very slick and well organised and the rescue boat kindly came and got me when there wasn't enough wind to sail my dinghy back again!
There had been 100+ children the week before, this time there were 4! Steps are a nuisance but we knew about that and our garden view apartment (2x twins, each with bathroom) was on the level with the dining area. Higher up would have been a long way, but very good if you played tennis.
It was fun going out to dinner - harbour restaurants not cheap (50-60 euros for one course with a drink) but beautiful locations, sunset etc. and there was a good pizza place up the main road much cheaper.
The trip to Paxos was well worth doing, nice to see other cute little villages and go into caves on the boat. We could have gone cheaper from Sivota on a bigger boat, but it was very easy going with the Neilson trip, door to door, just 20-30 of us.
Nice people staying as guests, quiet, friendly - all good.
All in all, excellent. Flights which were great for timing, and we stayed overnight at the Gatwick Hilton which had valet parking all in for £179, very very good we could get up 20 minutes before check in, were on time, and enabled Sarah to dash to London and jump on the train to Sheffield on our return Sunday, having worked most of the holiday, but there you are - that's life for people with jobs.
Rosie and I are thinking about a little more sunshine in November, so maybe I will be back again soon asking for your help. She and I do also like Club Med with their great food and international atmosphere.
Many Thanks, Linda.
To book The Retreat,Sivota with HUGE Extra Savings on Top of Neilson prices call Travel Club Elite on 0121 213 0012!
Mark Warner Sea Garden Review, Recommendation & Thank You!
Sent: 27/09/2011
Subject: Mark Warner Sea Garden Review, Recommendation & Thank You!
Subject: Mark Warner Sea Garden Review, Recommendation & Thank You!
Hi Sue,
I never got round to emailing when we got back from Turkey in August, but we had a great time and would recommend Mark Warner Sea Garden, thank you for your recommendation on that resort and thank you so much for your help! The free watersports were great, we all had a go at something! The only thing I'd add for your info is that the 3rd bed in the room wasn't a proper one, it was ok as luckily I'm quite small...:-)
Anyway, moving on to the next trip, could you please give me your best quote for Mark Warner, St Anton, Hotel Rosanna for a week in December!
Thanks, Emily
I never got round to emailing when we got back from Turkey in August, but we had a great time and would recommend Mark Warner Sea Garden, thank you for your recommendation on that resort and thank you so much for your help! The free watersports were great, we all had a go at something! The only thing I'd add for your info is that the 3rd bed in the room wasn't a proper one, it was ok as luckily I'm quite small...:-)
Anyway, moving on to the next trip, could you please give me your best quote for Mark Warner, St Anton, Hotel Rosanna for a week in December!
Thanks, Emily
Lovely Mark Warner Sea Garden Turkey Review From Happy Customer!
Sent : 26/09/2011
Subject : Thank You!
Hi Maria,
Subject : Thank You!
Hi Maria,
I just wanted to send you a quick note to say a huge thank you
for all your help in helping us arrange our holiday to Mark Warner Sea Garden in Turkey. The resort was fab, the Mark Warner staff were really lovely,
Kids Club was a winner (not only for Laura but just as importantly, for Max
and I!) We had a really great time and will definitely be doing the Mark Warner
thing again!
I know you requested a room in block 1 or 2 and we were in
block 1 which considering the hills within the resort was an absolute godsend –
thank you! Mind you, with the amount we were eating I probably should
have made an effort to get up and down those hills more than I did!
I hope you had a nice holiday and we’ll be in touch again to
book our next trip!
Thanks again, Richard
Wednesday 10 August 2011
Fantastic Customer Service From Sue !
Sent : 8 Aug 2011
Hi Sue,
We had a great holiday with Neilson thank you !!!
I was chatting to my sister who is looking at a Kuoni hoilday in November 11 and I suggested she ask you to price it !
What she wants is attached.
Many Thanks
Lesley
Sent : 5 Aug 2011
Dear Sue,
Fantastic. Thanks so much for sorting this out for me!
Best Wishes, Alice
Hi Sue,
We had a great holiday with Neilson thank you !!!
I was chatting to my sister who is looking at a Kuoni hoilday in November 11 and I suggested she ask you to price it !
What she wants is attached.
Many Thanks
Lesley
Sent : 5 Aug 2011
Dear Sue,
Fantastic. Thanks so much for sorting this out for me!
Best Wishes, Alice
Tuesday 26 April 2011
The Extra Mile In Customer Service - April 2011
Sent: 26/04/2011
Subject: Fantastic Service
Dear Maria,
Many, many thanks for all you help the other day. As always the fantastic service I have had the privilege to experience with you. My new email is as above for future.
With Best Wishes, Helen xx
Subject: Fantastic Service
Dear Maria,
Many, many thanks for all you help the other day. As always the fantastic service I have had the privilege to experience with you. My new email is as above for future.
With Best Wishes, Helen xx
Thursday 7 April 2011
The Extra Mile In Customer Service - April
Postcard Received From Happy Customers On Their Holidays In Port Adelaide, Australia.
The first week's weather seems more English 'cool' - if 20 degrees, rather than 2! But, the sun has come back, with the wind giving an autumnal feel. We have just done a 2 day excursion to Barossa Valley, South Australia's famous wine producing region. We enjoyed good food & wine (of course!) and a bit of relaxation from the demands of work and family life. We have just had fish & chips looking across the dunes to the sea. Blue skies and sun sparkling on the waters of the Great Australian Bight....
Best Wishes to all, M.
If you would like to book an Australian Holiday or Flights to Australia call 0121 213 0012 and make HUGE Australia Holidays Savings Today! ABTA Agent. www.Travelclubelite.com
Thursday 10 March 2011
The Extra Mile In Customer Service - March
Sent:03 March 2011 08:15
Subject: Sweden Ski
Hi,
I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.
Thank you for all your help in sorting this out.
Regards,
Stuart
Sent: 22 March 2011
Subject: Florida Flights
Gwen,
The service you provided was exemplary and I will come to you in the future. Thank you for your swift response to my request.
Kind Regards, Alex
Subject: Sweden Ski
Hi,
I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.
Thank you for all your help in sorting this out.
Regards,
Stuart
Sent: 22 March 2011
Subject: Florida Flights
Gwen,
The service you provided was exemplary and I will come to you in the future. Thank you for your swift response to my request.
Kind Regards, Alex
Friday 4 March 2011
The Extra Mile In Customer Service - February
Sent : 02 February 2011 14:15
Subject : Club Med Holiday In May
Dear Louise,
I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.
Thanks again,
Samantha
Subject : Club Med Holiday In May
Dear Louise,
I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.
Thanks again,
Samantha
Friday 14 January 2011
The Extra Mile In Customer Service - January 2011
Sent: Thursday, January 13, 2011
Subject: RE: Mark Warner Enquiry
Thanks very much. We loved Mark Warner San Agostino and the ability to sit just outside the room on a sun lounger whilst our little one had a nap!
Sue is fab, so happy for her to help.
Kind Regards, Jane
To book Mark Warner San Agostino with excellent Customer Service and HUGE holiday savings on top of Mark Warner prices visit http://www.travelclubelite.com/ or call 0121 213 0012.
Sent: 17th January 2011
Subject: Wedding 2012
Good morning. We booked a holiday through you in 2009 and were very impressed by the prices and the effort that was put into our holiday. My partner and I are looking to get married in 2012 and were wondering if this is something you could help us with?
Kind Regard, Jane
Subject: RE: Mark Warner Enquiry
Thanks very much. We loved Mark Warner San Agostino and the ability to sit just outside the room on a sun lounger whilst our little one had a nap!
Sue is fab, so happy for her to help.
Kind Regards, Jane
To book Mark Warner San Agostino with excellent Customer Service and HUGE holiday savings on top of Mark Warner prices visit http://www.travelclubelite.com/ or call 0121 213 0012.
Sent: 17th January 2011
Subject: Wedding 2012
Good morning. We booked a holiday through you in 2009 and were very impressed by the prices and the effort that was put into our holiday. My partner and I are looking to get married in 2012 and were wondering if this is something you could help us with?
Kind Regard, Jane
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