Thursday 18 March 2010

The Extra Mile in Customer Service - March

March emails recently received from more HAPPY Travel Club Elite customers !

Received: Wednesday, March 10, 2010 1:49 PM
Subject: Our Holiday


Great - thanks so much for all your help and your patience! I am
extremely grateful for everything you have done to get us a great price.

Thanks so much!


Received: Tuesday, 16 March, 2010 11:48 AM
Subject: Val Thorens Holiday


Hi,

Just to say thanks for your assistance on the Val Thorens holiday we booked on the 30th January.

Thanks for the drafts ref the visa problem! It was appreciated.

See u guys next year.

Regards,

Peter and Laura


Received: 17 March 2010 18:55
Subject: Final Payment


Extract - Thank you for your email dated 15 March 2010 and attachement. I shall return to your agency for any future plans. Indeed I shall have no hesitation in recommending your firm to our Travel Club.


Note: Names have been removed or changed to maintain the individuals anonymity.