Date: 8th April 2013
Subject: Customer Service and Sales review
Colin,
I am sure you will be aware of the fact I had to cancel myself attending our
holiday and my place was taken by my step daughter.
I
would therefore like to express my appreciation for the fantastic job Maria did
in executing this change and more latterly supported by
Elaine.
I
was very grateful for their support and the fact you were open all over the
Easter break made this possible also, which I was very pleasantly surprised to
find.
So
in a day and age when people are quick to find the faults, I hope this note
will show that when one gets good service, it is also very much appreciated..
We
look forward to continuing to book our holidays through your company in the
future.
Many
thanks once again.
Mr J.Newman
Wednesday 1 May 2013
Hurtigruten Northern Lights Review
Date: 6th April 2013
Subject: Hurtigruten Northern Lights
Dear Mary,
 |
| Hurtigruten 7 Day Journey North |
I just wanted to write and thank you and Travel Club Elite for the excellent
way in which you have organised our recent holiday.
Adrian and I have just got back from the 7 day Journey North which you
organised for us on the Hurtigruten MS Nordlys which sailed on 30 March
2013 from Bergen and we have had a wonderful time.Kind regards,Mrs R. Russell
Hurtigruten Nothern Lights Cruise Review
Date: 20th March 2013
Subject: Hurtigruten Northern Lights Cruise
On behalf of my wife and myself I am writing to thank you for a wonderful Hurtigruten Northern Lights Cruise on M/S Finnmarken. The whole experience was excellent.Our cabin was clean and spacious, the food was fabulous all the crew and staff were helpful and friendly things could not have been better. Thanks again.
Kind regards,
Mr P.Lightup
Subject: Hurtigruten Northern Lights Cruise
On behalf of my wife and myself I am writing to thank you for a wonderful Hurtigruten Northern Lights Cruise on M/S Finnmarken. The whole experience was excellent.Our cabin was clean and spacious, the food was fabulous all the crew and staff were helpful and friendly things could not have been better. Thanks again.
 |
| Hurtigruten Northern Lights Cruise |
Kind regards,
Mr P.Lightup
Hotel Stella Makadi Beach Resort Review
Date: 15th March 2013
Subject: Customer Review - Hotel Stella Makadi Beach Resort (near Hurghada)
Dear Chris,
Just
to thank you for your recommendation to this hotel and resort.
So
glad we were in the Makadi Resort and Spa rather than the Gardens section which looked
and felt gloomy and well away from the beach.
We had a great time and the staff were charming. I upgraded to a sea view room by emailing them direct and Eleonora sorted it out for another 5 euros a night. And she fixed a birthday cake and card for my niece!
Only
niggle was having to pay a fair amount for wi fi.
And
very cramped seats on the Thomas Cook flight!
 |
| Makadi Beach resort, Hurghada |
We
may well go there again or a similar/ better hotel depending on advice.
Thanks
for all your help.
Sincerely
Mr A. Brooks
A Thanks To Our Sales Team member - Sue
Date: 6th March 2013
Subject: Good feedback from holiday booking
Hi Sue
Thank you for booking my holiday, it has been a pleasure doing business with you.
Thank you for your care and professional attention to detail and of course your patience. You are fab!
Again many thanks from us all and we look forward to many more bookings with Travel Club Elite
Kind regards
Mrs S.Pluetchford
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