Travel Club Elite: Five Star Service, Five Star Company

Date: 10th October 2014
Subject: Review of Travel Club Elite


Edith, from Oxford, was very impressed with the service she received from Travel Club Elite!
'Really good travel agent to deal with! They have never let me down. Delightful, professional people to deal with. I booked up at the last minute and everything was done perfectly. I got a great deal from the team at Travel Club Elite, their quote couldn't be beaten (or matched) by anyone!'

Two great reviews! A massive thanks!

Date: 2nd October 2014
Subject: Review of recent Club Med holiday.


Another fabulous review for Travel Club Elite, whereby one passenger saved over a £100 on her Club Med holiday. 

"Travel Club Elite were very impressive efficient and I saved money too. I was very pleased to save £100 off the price of my recent club med holiday. Everything was very efficiently handled and I will definitely use Travel Club Elite again!"

Mrs V Wilde, Cambridge

Another thanks us for making the booking process so easy!

"Excellent Service from Travel Club Elite! We were planning to book a holiday in Greece through our normal well-used route of dealing directly with the holiday company. Friends advised us about Travel Club Elite and we therefore approached them."

"We found their service to be excellent and price more competitive than dealing directly with the holiday company. I will be using Travel Club for our next holiday arrangements."

Mr H Barlow, Truro, Cornwall

Review: Magnificent China, Wendy Wu

Date: Wednesday 6th August 2014
Subject: Review: Wendy Wu, Magnificent China


We have another fabulous holiday review for you all to see!

I travelled through yuorselves on a magnificent China Tour....which was splendid as was your service.

- Mr James Winterson

Date: Wednesday 2nd July 2014
Subject: Review: excellent customer service

Colin, I am sure you will be aware of the fact I had to cancel myself attending our holiday and my place was taken by my step daughter. 

I would therefore like to express my appreciation for the fantastic job Maria did in executing this change and more latterly supported by Elaine.

I was very grateful for their support and the fact you were open all over the Easter break made this possible also, which I was very pleasantly surprised to find.

So in a day and age when people are quick to find the faults, I hope this note will show that when one gets good service, it is also very much appreciated..

We look forward to continuing to book our holidays through your company in the future.

Many thanks once again.

Mr J. Brown

Review: Customer Feedback

Subject: Feedback of service. 

Hi there,

Just a quick note to thank you so much for the flowers! They are lovely and totally unexpected!

We had a fantastic time away and the hotel far exceeded our expectations. It was worth waiting 2 years for!

I wouldn’t hesitate to recommend it to anyone! Thanks for everything you always do for us, Sue.

Kind regards

Julie Johnson

For more information please call Travel Club Elite on 0121 213 0012 or visit our website at www.travelclubelite.com. 

Date: Monday 16th December 2013
Subject: Review: Hurtigruten, Norway

Hurtigruten, Norway

My mum and I have just returned from a fabulous Hurtigruten mini cruise to Norway, booked via your company. Although we didn't quite manage to see the Northern Lights in their full glory, we did get a little glimpse one evening!

We both really enjoyed our trip, and loved the fact that the cruise ship runs a type of ferry service, in and out of many stunningly beautiful little fishing villages and towns along the coast.

Most of all, though,  I'm writing to say a huge thank you for the fabulous service we received from your colleague Maria. She not only provided us with a thoroughly professional and efficient booking service, she also went out of her way to get us a place on the trip - when I originally called to book, all the places were taken, and I was really disappointed because these dates were the only opportunity both me and my mum could get away together. I asked Maria to bare us in mind in case of any calculations, and when a place did eventually come up (several weeks later)  she remembered to give us a call, and we made the booking - she really did provide the most excellent service imaginable, and has made an 83 year lady and her busy daughter extremely happy.

Thank you, Maria.

Nicole S

To book a Hurtigruten cruise, then please call 0121 213 0012 or visit the website now for more details. 

Date: Friday 13th December 2013

Subject: Mark Warner, Sea Garden review. 

Another happy customer! Linda Warren, from Somerset, recently visited Sea Garden, Turkey. Here, she tells us what she thought.

Just wanted to write and let you know that we had an amazing time at the Mark Warner Sea Garden Resort in Turkey! Our holiday was perfect from start to finish - wish we were still there! Great flights and well organised transfers - so much food on the flights and really lovely cabin crew. Warmly greeted by Mark Warner staff at the stunning resort, stress free check-in to our spacious room (Block 1 so perfect location for all amenities), sunny hot weather 39 degrees every day, plenty to eat/drink anytime of day with excellent range of activities for girls at Kids Clubs.

Girls made some lovely friends out there - lots of tears at Heathrow. However flight home was like one big party as they all knew each other. Girls even got to go in the cockpit and wear the Captain's hat!! Couldn't have asked for more for first holiday abroad with girls - was really relaxing for me too. Thank you so much for all your truthful and helpful advice - it was spot on!

Best wishes

Linda

For more information on Mark Warner Sea Garden Resort, Turkey, please feel free to call us on 0121 213 0012, or visit our website now for more details.

Date: Monday 11th November 2013

Subject: Review: Mark Warner Levante Beach, Rhodes, Italy

Dear Maria,

Please accept this as our postcard to you from sunny Rhodes!!! Thank you for organising a great holiday.  It was very enjoyable and I would not hesitate to recommend to your clients.  The facilities were great, the staff were just so professional and the food was delicious. Our room was spacious, clean and convenient for the beach (although would have been nice to have seen the pool)!
You pulled off another great holiday for us. Hope you are enjoying the sunny weather. Best wishes until we need another rest.

Thank you.

Emily

Check out the Levante Beach page now at www.travelclubelite.com or call us on 0121 213 0012 for more information.

Date: Thursday 24th October 2013

Subject: Review: Mark Warner Sea Garden

Sea Garden is a favourite location for a lot of travelers' who seek out that luxury elegance that comes with a holiday. Our customer Lisa Trotman, has just returned from a fun-filled week at the resort.

"My two sons and I spent two weeks at the resort back in 2010. Congratulations to Darren Greenway and Jen Doxford who headed up the superb team- of nannies and the waterfront staff. My youngest son's team leader Sara had the patience and good humour to make it simply 'the best holiday' Johnny has ever had!

So well done again Mark Warner, please send our thanks to the Sea Garden Hotel Group, British Airways and to Sue at Travel Club Elite who we booked with! Keep up the good work."

Call Travel Club Elite now on 0121 213 0012 or visit out website at www.travelclubelite.com for more details on other resorts!

Date: Friday 11th October 2013

Subject: Review: Kuoni resort Bentota, Sri Lanka

Sparkling oceans, warm sandy beaches and exotic food, Bentota, Sri Lanka, is a favourite for Kuoni lovers. At Travel Club Elite, we strive to provide customers the best holiday experience, no matter which operator they choose to book with. Here, another happy customer, Allison Hadley, thanks TCE for our service.. .

Thank you so much for the most beautiful hand tied bouquet I received on Saturday! It is a pleasure to give my business to Travel Club Elite, the staff at your call centre are always so very helpful, courteous, and easy to deal with, and there is no pleasure placed upon one. This holiday is rather special; it is to celebrate my husband's 65th birthday. We have been to Club Bentota five times (usually booking direct with Kuoni) until I discovered you! The flowers have made my day! Thank you again so very much, may I wish you a good summer and brisk business!

FACTFILE

Often dubbed the Paradise Island of Sri Lanka, Club Bentota is sandwiched by the Indian Ocean and Bentota River, offering fast paced activities that will thrill the adults as well as the kids! Whether you want to unwind by the pool or head for the beach for some wind-surfing or snorkeling, the resort can cater for all ages and different tastes. Comprising of 146 rooms, all with spectacular views, the main hotel presents itself as a beacon of tranquility, and guests can enjoy everything from the wide-range of culinary offerings and non-stop activities, performances and luxurious 5 star service.

Call Travel Club Elite now for more information on 0121 213 0012. Also, please read our terms and conditions on pricing on our website: http://www.travelclubelite.com/terms-and-conditions.asp

Date: Monday 30th September 2013

Subject: Review: Rome, Italy. 

Rome is one of the world's oldest and most vibrant cities. Brimming with culture and with the sun shining almost all year round, it isn't surprising that most families want to hop on a plane and taste the offerings of this charming destination. Here, one mother describes her latest holiday adventure.. .

Well, its now back to earth with a bump.  We got back from the cruise and our stay in Rome yesterday.  What can I say, we had an amazing trip and saw and did so much.  It pretty much all exceeded my expectations as I had only been to Corfu before so Venice, Rome, Athens, Pompeii etc were all new to me.

All the transfers worked brilliantly, the only problems we had were with local taxi companies here but they didn't cause any major problems, everything else worked like clockwork. The Ruby Princess was good, but not quite as good as the Sea Princess.  The service/staff were 4* rather than 5* with the exception of our cabin steward.  We would still go back very happily though.  Matt had a great time, there were about 60 13/14 year-olds of varying nationalities.  There wasn't a huge amount organised for them but they seemed to hang out by one of the pools/jacuzzis and be very happy in a large group - lots of independence too.

 We used a private guide in Venice who was very good and I can recommend her although she was expensive, and we pre-booked a taxi driver (both from Trip Advisor) in Athens who was fantastic.  Nothing was too much trouble, he was knowledgeable, courteous, took us to the Acropolis for 8.30am so we were ahead of the crowds/heat, worked his way round the planned road closures for a demonstration at the Parliament in the afternoon, made sure Matt was happy and basically did a great job and was very reasonable.  He does trips around Athens but also private tours all over Greece in his Merc.

We also did a general tour of the Colosseum and Forum in Rome and had two very good guides who we would book up with when we return, so I can recommend them too; we can't believe its all over.  It would be good to look at something for October but suspect the piggy bank is empty now so will have to wait until next year.   Not sure what we will do as Matt is off on cricket tour to Sri Lanka for two weeks in April (its alright for some).  We might think about going out and watching some of the matches or might go off somewhere with just the two of us so will be in touch when we have more idea and see what you suggest. Once again, thanks for all your help and patience.

Sue L

Call Travel Club Elite now on 0121 213 0012 for more details.

Date: Monday 9th September 2013
Subject: Review: Teos & the Algarve 

Just a quick line to thank you for organising the Algarve holiday in your normal highly organised way.

Many thanks, Travel Club!

Clive Andrews

Teos

Just back from a brilliant holiday in Teos with Neilson which you sorted for us . Teos is not happening next year so we are looking to go back with Neilson. Any suggestions for two weeks for Karen  and me?

Barry Smith

Wendy Wu Review – Vietnam Panorama

 Wendy Wu Review: Vietnam

Date: 13th August 2013

Subject: Vietnam holiday review, Wendy Wu

Two of our customers, Mr and Mrs P, have recently returned from a Wendy Tour, Wendy Wu Vietnam Panorama Tour. The 18 day tour is one of the best value Wendy Wu Tours and takes in many famous and fascinating sights. You can read their Wendy Wu Review below:

  After having had time to ‘recover’ from our super holiday in Vietnam, we would like to thank you and your colleagues for the very professional manner in which you dealt with our Holiday Booking.Everything went extremely well, the Cathay Pacific flight out was full but the return flight was two thirds empty so we had at least 3 seats each in which to get comfortable.

  The organisation was excellent as was our Tour Manager (Huan) and our Coach Driver (Bin).  The catering was far beyond anything we had expected as were the hotels.

  We were part of 18 as a group 12 Australians and 8 British – we all mixed extremely well and were sorry when the end of the tour arrived. Once again our sincere thanks to you for the friendly manner in which you helped us along with our booking.

  We will have no hesitation in recommending both your company and Wendy Wu Indochina Tours  to others who are thinking of visiting an extremely fascinating and friendly country.

If you would like to book any Wendy Wu Indochina Tours, Wendy Wu China Tours or Wendy Wu India Tours, then please contact Travel Club Elite for excellent service and extra savings – 0121 213 0012

Da Balaia, Club Med Holiday Review

Date:13th August 2013

Subject: Holiday review for Da Balaia, Club Med

Club Med Da Balaia is one our most popular resorts for our UK & Ireland based customers. Located in Portugal, Algarve, the sun-drenched coastline, rocky coves and sandy beaches are ideal for watersports whilst inland, there are some fantastic championship golf courses. Mrs D from London, visited Club Med Da Balaia in September 2011 for 14 nights – her 4th holiday in 3 years with Travel Club Elite.

Thank you very much for your kindest assistance in arranging my holiday. It looks like we finalised all the arrangements with Sue on Saturday. But I am fully aware that  it was you, who invested a lot of time and efforts to meet my request regarding the flights.

I am very grateful to both you and your colleagues for a very professional and dedicated attitude to your customers. I am dealing with the Travel Club Elite for the fourth time for the last 3 years and it has always been a pleasure to deal with the people who are serving me.

Club Med Da Balaia is also a very popular resort for Travel Club Elite staff – a total of 7 visits over the past couple of years between our travel consultants! So if you have any questions about the resort, the food, the activities or rooms, then please call us! 0121 213 0012.

Palmiye, Turkey: Club Med Review

Date: 13th August 2013

Subject: Review of Palmiye, Turkey

Just a quick note to say thank you and Clubmed for a lovely treat I suspect you arranged for us on our flight out from Manchester on 13th July. The meal and particularly the extra leg room was very impressive, it made my mums 80th birthday very special.

 The (new) Zen pool and Adults pool area at Palmiye were superb and general conversations with other guests confirms this resort to be the best CM in Europe  as it ticks so many boxes (Childcare, Food, Water Sports (water-skiing / sailing), Tennis, Boat trips (the resort has its own ”sailing ship” for a snorkeling and bay exploration), Final night party / Gala….. and I have probably left out many others !!

So please pass on our thanks to Club Med for the above – it’s our 3rd time at Palmiye and hopefully not our last! I should perhaps go on TripAdvisor and add some +++ comments although I doubt it will boost its rating as I anticipate it will already be achieving 5/5.

FACTFILE:

The resort lies on a hill clad with umbrella pines, offering a charming view of the ocean, with endless activities including snorkeling, water sports and much more.Contact Travel Club Elite for more details.

Share this:

Travel Club Elite Review

Sent: Weds 30th May 2012
Subject:  Travel Club Elite Customer Service 


" Hooray holiday all booked. And thank you, Sue, for your patience and help. I'm impressed with your approach and hope to use you again."

Sincerely,


Jennifer Brown

Travel Club Elite Review

Date: Sat 21st April 2012
Subject: Thank you to Travel Club Elite


Hi Sue


Hope you had a nice break in Russia, We had a look at the details you sent below regarding Florence and as always very happy with all your recommendations and would love to go ahead and book.


Sue, thank you so much for booking all our holidays over the years. Looking forward to the Villa Hols you have booked for us. :)


Cheers


Ell

Travel Club Elite Review - March 2012

Sent: Mon 12th March 2012
Subject: Travel Club Elite Review

Hello Sue,

I have found Travel Club Elite a great company to deal with.

Having found me the best price for my ski holiday in the resort I requested and at the time I wanted it, I ended up having a superb room with balcony in my chosen hotel the Mark Warner Christallo.

Everything went smoothly with my booking, flights, tickets and all information came in good time. The pre flight hotel and parking at Gatwick as recommended by Travel Club Elite was also excellent.

Many thanks and I will be in touch again for my next holiday.

Philip

To book Mark Warner Ski Holidays with HUGE Savings on Top of Mark Warner prices call 0121 213 0012. 

The Extra Mile In Customer Service - March

Sent:03 March 2011 08:15
Subject: Sweden Ski

Hi,

I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.

Thank you for all your help in sorting this out.

Regards,

Stuart



Sent: 22 March 2011
Subject: Florida Flights

Gwen,

The service you provided was exemplary and I will come to you in the future.  Thank you for your swift response to my request.

Kind Regards, Alex

The Extra Mile In Customer Service - February

Sent : 02 February 2011 14:15
Subject : Club Med Holiday In May

Dear Louise,

I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.

Thanks again,

Samantha