A Thanks To Our Sales Team member - Sue

Date: 6th March 2013

Subject: Good feedback from holiday booking

Hi Sue

Thank you for booking my holiday, it has been a pleasure doing business with you.

Thank you for your care and professional attention to detail and of course your patience. You are fab!

Again many thanks from us all and we look forward to many more bookings with Travel Club Elite

Kind regards

Mrs S.Pluetchford

Hurtigruten - Northern Lights

Date: 18th December 2012
Subject: Hurtigruten Northern Lights

Dear Mary and the Reservation Team,

We  have returned from a trip to Norway in search of The Northern Lights with Hurtigruten on Friday.  I would like to say Thank You to you and the rest of the team for making the holiday go smoothly. We were very lucky to see the Northern lights and to do all the excursions that we had booked prior to going.

Kind regards,

Mrs H. Dent 

Neilson Aeolian Village, Lesvos - Review

Date: 2nd October 2012 Subject: Neilson Aeolian Village Review Neilson Aeolian Village, Lesvos Hi, I just want to thank you for arranging our last holiday at the Neilson Aeolian village in Lesvos. We had the most amazing time that lived well above our expectations. From booking the holiday with you to the service, food and activities that we found at the resort, it was truly the most laid back experience we have ever had in booking a holiday so thank you all very much. As a result of our experiences, I now want to enquire about a skiing holiday for a week in a catered chalet. Look forward to hearing from you soon.  E. Gilbert

Club Med Da Balaia & Travel Club Elite Review

Date: 23rd September 2012

Subject: Club Med Da Balaia &Travel Club Elite Review

Dear Staff at Travel Club Elite,

Thank you, for once again arranging my second holiday this year with Club Med.

This review is about Club Med Da Balaia, Portugal.

Travel Agents:

I have booked Club Med Holidays each year for over the last 5 years. I usually holiday with my 2 grown up children - my son and daughter both in their 30's.

Sadly I didn’t find Travel club Elite until around 3 years ago - and found them on a recommendation from a friend. I say sadly as they really are a fantastically, helpful, travel agency who have good contacts with Club Med and wide experience of Club Med Holidays (and I am sure all other holidays as well!).

  

Sue has also been extremely helpful in researching possible dates for my trips to Portugal - finding out the best (cheapest) days to travel /arrive. For example arriving on a weekday as opposed to a weekend can save over a £150 a person. She does this willingly and patiently even though sometimes the dates / prices mean that I don’t book on that occasion. I am a widower and had previously paid Club Med a single occupancy charge - whereas travel Club Elite told me about single room availability -  again saving me £100's.

And for every Club Med Holiday they offer a 5% discount off the Club Med brochure prices - quite a significant amount for our party of 3 adults!  

Club Med Da Balaia:

Club Med Da Balaia, Portugal

Club Med Holidays are usually very well organised, nice clean premises and lots of very well prepared food. The accommodation is usually as described and comfortable.

Club Med Da Balaia is an excellent resort - very well kept - with very friendly GO staff where most of them speak English. The food is exceptional and is truly 5-star dining where guests do dress up for the evening meals. It’s impossible to be hungry - with both an option for late breakfasts and late afternoon teas/ pancakes/ice creams -as well as the 3 main meals a day.

The evening shows and other daytime entertainment and sports tuition is given in several languages and English is prominent.  Lots of possible sports including kayaking in the summer, archery, poolside games, and of course Golf.

On arrival at the resort you are met by a GO/s with a welcome cocktail - and your luggage is taken to your room for you.

Da Balaia caters for all languages offering translations as part of any announcements / entertainments etc. The Resort is close to a really nice sandy beach with a Club Med private area, seating and private life guards. However getting to the beach is down a really long flight of stairs and some people could find this difficult. The outdoor swimming pool is very clean but is usually really cold in spite of being "heated'.

To summarise if you are thinking about a club med holiday discuss it with Travel club Elite; they know what they are talking about and you will save money if you go.

  

A Club Med holiday at the right resort is brilliant.

Kind regards

B.Winterflood

Club Med Sandpiper Bay & Kids Club Review

Date: 14th September 2012

Subject: Club Med Sandpiper Bay Review

We are a family of 4 - children age 15 and 10 ,returning from Club Med Sandpiper Bay. We thoroughly enjoyed our weeks stay.  Kids club for the 10 yr old was perfect as she could sign in and out as she pleased.  Latitude 27 was superb (run by GO Ethan who was amazing)  We saw glimpses only of our children during the week as they ate every meal (stacked burgers, paninis, pasta and pizza only I believe!!) with new found friends.  My husband and I sat in the adults only section of the restaurant and enjoyed some fantastic food - a good selection for everyone.  The wine however is shocking!

The GO staff were by far the best we've experienced at Club Meds - probably the USA service side of life and no tips would be accepted,even by porters with luggage. Check in and departure were a breeze and we even had a stretch Hummer to take us to the airport!  The chef du village , Lionel , was superb.  The evening shows run by Fernando were again the best we have experienced !  The fitness classes run by Audrey were phenomenal - wow!  She has trained celebs and athletes and Club Med are so lucky to have her - she beats any personal trainer I have ever been to!  Washing machines and tumble dryers at $1 a cycle are fantastic!  This is a predominately English speaking CM compared to others I have been to (although Americans there thought it very French!)

Club Med Sandpiper Bay

 

On a more negative side be careful of room selection - apparently there are various Family Rooms - some have segmented areas ( one area with King bed segmented by a wall housing two singles or bunks separated by bathrooms)  Others ( which we were given) are one large room with all beds in one space.  This is the poorest set up with Club Meds we have stayed in.  I asked agent before I left but she was unaware - be aware and ask to see room before hand!  In busy times this may not be possible, but we were their when it was quiet ( Florida schools had gone back) .  The airconditioning sounds like a 747 at take off speed - you get used to it after a 7 nights!!

They also only have 4 catamarans - come on CM - buy some more!!  Also, water skiing used to take place of another Jetty which now looks like its not used - water skiing was stopped due to expense but the bay is perfect for water skiing and not so much for boats!  Paddle boards are readily available - look out for dolphins!

The Discovery centre is exhorbitant- day trips are more than quadruple the cost of a family of four hiring a car.   A local round trip to shops is $35pp Its only 6 miles !! Does anyone use them???   Hire a car independently if you decide and they will deliver and collect from CM ( Avis )  Booking Car rental before you go is much cheaper than when you get there.

All in all, Club Med delivers for a family holiday - it caters for everyone!  We booked through Travel Club Elite who were extremely efficient ,on the ball and got us a good price from CM -- Will definitely be back to use them again!  

Parkinson Family

Mark Warner San Lucianu Review

Date: 5th September 2012
Subject: Mark Warner San Lucianu Review

Just back from two weeks in Mark Warner San Lucianu resort in Corsica. The accommodation is a bit “tired” and entertainment limited compared for example to Mark Warner Sea Garden in Turkey but the Mark Warner formula works well for families. My 17 year old son had a great time so much so that in the queue to check in at the end of the holiday a fellow traveller commented “ oh, you do have a son then” because he had hardly been seen with us. A good transition for him before going on holiday completely independently. He is disappointed that he will be too old for Indies next year. For me, as a coeliac, a huge bonus was that all menus specified which dishes were gluten free and (unlike my previous experience) most dishes were, and if not could be modified.

Juliet Black

Club Med Cherating Beach Review

Date: Friday 29th July 2012
Subject: Club Med Cherating Beach Review


Hello,


We have just been on holiday to Club Med Cherating Beach and both kids and adults had an enjoyable time. We are now looking to see where we might go next July! 

 Thank you, Paul Walsh

Why you should book your family holiday with Travel Club Elite . . .

Date: Thurs 21st June 2012
Subject: Travel Club Elite Family Holiday Review


Dear Colin


Thank you for your email.


I think the fact that you recognise the importance to many of your customers, of this process, is probably one of the reasons you and the rest of  Travel Club Elite are so good at what they do. I have not been the easiest customer, for example, but I think the reason for this is that it is so important to me that we get as appropriate a holiday for my family, which includes 2 young children. This is the first time that the 4 of us have gone on a 2 week holiday (as opposed to 1 week) and it is the most we have spent on a holiday since we had a family. That is why being able to go back and check more things without being made to feel like a pain - as I was able to do with Louise- means a lot.


Many thanks again.


Kind Regards 


James Brentwood

Club Med Palmiye Review

Date: Fri 1st June 2012
Subject: Club Med Palmiye Review


Dear Travel Club Elite,


As regards to my stay at Club Med Palmiye - I was very impressed with it and had a wonderful Club Med holiday. I particularly enjoyed the gardens and the general running of Club Med Palmiye was impeccable and I intend to take my grandchildren there next year - the Mini Club was the best I have seen and I have stayed at many Club Meds over the years.

I look forward to your comments,


Sincerely,


Wendy Hutchinson

Travel Club Elite Review

Sent: Weds 30th May 2012
Subject:  Travel Club Elite Customer Service 


" Hooray holiday all booked. And thank you, Sue, for your patience and help. I'm impressed with your approach and hope to use you again."

Sincerely,


Jennifer Brown

Travel Club Elite Review

Date: Mon 16th April 2012

Subject: Customer Service 

"Please thank all at Travel Club Elite for all their professionalism and cheerful, friendly, customer service"

Regards,

Jane Black 

Choose Travel Club Elite for a luxury holiday and service you will remember for a lifetime . . .

Review of the Wendy Wu Vietnam Panorama Tour

Date: Thurs 29th March 2012
Subject: Wendy Wu Vietnam Panorama Review


Good morning, Maria


After having had time to 'recover' from our super holiday in Vietnam, we would like to thank you and your colleagues for the very professional manner in which you dealt with our Wendy Wu holiday booking.
Everything went extremely well, the Cathay Pacific flight out was full but the return flight was two-thirds empty, so we had at least 3 seats each, in which to get comfortable.
The trip itself was extraordinary from beginning to end.

The organisation was excellent, as was our Tour Manager (Huan) and our Coach Driver (Bin). The catering was far beyond anything we had expected, as were the hotels. 


We were a part of 18, as a group of 12 Australians and 8 British - we all mixed extremely well and were sorry when the end of the tour arrived.


Once again our sincere thanks to you for the friendly manner in which you helped us along with our booking.


We will have no hesitation in recommending both Travel Club Elite and  Wendy Wu to others who are thinking of visiting an extremely fascinating and friendly country.


Regards,


Amber and Keith McDonald

Travel Club Elite Review - March 2012

Sent: Mon 12th March 2012
Subject: Travel Club Elite Review

Hello Sue,

I have found Travel Club Elite a great company to deal with.

Having found me the best price for my ski holiday in the resort I requested and at the time I wanted it, I ended up having a superb room with balcony in my chosen hotel the Mark Warner Christallo.

Everything went smoothly with my booking, flights, tickets and all information came in good time. The pre flight hotel and parking at Gatwick as recommended by Travel Club Elite was also excellent.

Many thanks and I will be in touch again for my next holiday.

Philip

To book Mark Warner Ski Holidays with HUGE Savings on Top of Mark Warner prices call 0121 213 0012. 

Fantastic Customer Service From Sue !

Sent : 8 Aug 2011

Hi Sue,

We had a great holiday with Neilson thank you !!! 

I was chatting to my sister who is looking at a Kuoni hoilday in November 11 and I suggested she ask you to price it !

What she wants is attached.

Many Thanks

Lesley


Sent : 5 Aug 2011

Dear Sue,

Fantastic.  Thanks so much for sorting this out for me!

Best Wishes, Alice

Hats off, a very professional service!

Sent: Sat, Oct 2, 2010
Subject: Hats off, a very professional service!

To all at Travel Club Elite,

A huge thank you for your ever so efficient organisation and booking arrangements for our recent holiday to Mark Warner at Sardinia. All flights, transfers and car parking arrangements went without a hitch and a truly enjoyable week was had at this new resort. I highly recommend this resort with excellent sporting facilities, a beach to die for and the food was stunning. All in all excellent, complimented by your pleasant, courteous and genuine efficiency.

Hats off, a very professional service!!

Kind Regards,

Mr E

To book Mark Warner Garden Beach Resort, Sardinia with Extra Savings on Top of Mark Warner prices visit http://www.travelclubelite.com/ or Call 0121 213 0012.

The Extra Mile In Customer Service - July

Sent :Jul 27, 2010
Subject : Holiday to Lakitira, Kos!

Hi, Just wanted to say a big thank you to you all for arranging our family holiday to Lakitira, Kos, Greece which was fantastic. I know we had to make a few changes and you were great at sorting it all out for us. My brother said it was the best holiday he had been on and will be booking through you for next years hols. My mum and dad even said it came second on their list of great holidays (Mauritius won!).

Looking forward to booking through you again soon.

Thanks again.

Clare

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Sent : 27 Jul 2010
Subject : Change of Ship to MS Prince Abbass

Great Holiday. Well arranged. MS Prince Abbas was excellent and an improvement on Nubian Sea according to a couple who had done it before (though good too). Thanks again.

Richard

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Sent : 15 Jul 2010
Subject : Holiday 20th June

Brilliant Holiday. Thank u for excellent support around time of booking.

Lee

The Extra Mile In Customer Service - June

If you are on a bus, on a train or just plain relaxing in the park, why not browse for your holidays on your mobile phone? Just visit www.TravelClubElite.mobi or click the mobile phone icon in the top left corner of our main desk top site www.TravelClubElite.com.

If you see something you like, just click on the link to call us and we are at your service!

Happy Mobile Phone Holiday Shopping !!