Date: 8th April 2013
Subject: Customer Service and Sales review
Colin,
I am sure you will be aware of the fact I had to cancel myself attending our
holiday and my place was taken by my step daughter.
I
would therefore like to express my appreciation for the fantastic job Maria did
in executing this change and more latterly supported by
Elaine.
I
was very grateful for their support and the fact you were open all over the
Easter break made this possible also, which I was very pleasantly surprised to
find.
So
in a day and age when people are quick to find the faults, I hope this note
will show that when one gets good service, it is also very much appreciated..
We
look forward to continuing to book our holidays through your company in the
future.
Many
thanks once again.
Mr J.Newman
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Wednesday, 1 May 2013
Monday, 28 January 2013
Customer Service at Travel Club Elite
Date: 15th December 2012
Dear
Sue,
J. Bell
Subject: Excellent customer service from Sue
Thank
you for all your help this morning. You took the pain out of searching and
booking.
You
are a credit to your employer!
Best
Thursday, 2 August 2012
Mark Warner Sea Garden, Bodrum, Turkey Review
Date: 1st August 2012
Subject: MarkWarner Sea Garden, Bodrum, Turkey Review
To The Travel Club Elite Team
Mark Warner Sea Garden, Bodrum, Turkey 21-28 July.
First time on an all inclusive holiday and first visit to Turkey. We had a brilliant holiday. BA flights fab, transfers stress free, hotel excellent and facilities all as described. Mark Warner staff are very helpful and a good team. Our 9 year old daughter loved it and was busy all day. Restaurants were good and varied. Lots of different nationalities staying at the hotel which is secluded and private. Thanks to Travel Club Elite who managed the booking, and who gave us all the info we needed.
Many Thanks
Charles Lake
Subject: MarkWarner Sea Garden, Bodrum, Turkey Review
To The Travel Club Elite Team
Mark Warner Sea Garden, Bodrum, Turkey 21-28 July.
First time on an all inclusive holiday and first visit to Turkey. We had a brilliant holiday. BA flights fab, transfers stress free, hotel excellent and facilities all as described. Mark Warner staff are very helpful and a good team. Our 9 year old daughter loved it and was busy all day. Restaurants were good and varied. Lots of different nationalities staying at the hotel which is secluded and private. Thanks to Travel Club Elite who managed the booking, and who gave us all the info we needed.
Many Thanks
Charles Lake
Tuesday, 24 July 2012
Travel Club Elite Review
Date: Weds 6th June 2012
Subject: Travel Club Elite Customer Service Review
Dear Sue
Thanks for all the info - it's fantastic. You are a real find, I am so pleased I persevered on my search and I am delighted with the service from you. I will definitely bear you in mind for the future for Mark Warner or any of the others!
Thank you so much again. The whole family is really looking forward to it!
All the best,
Melissa
Subject: Travel Club Elite Customer Service Review
Dear Sue
Thanks for all the info - it's fantastic. You are a real find, I am so pleased I persevered on my search and I am delighted with the service from you. I will definitely bear you in mind for the future for Mark Warner or any of the others!
Thank you so much again. The whole family is really looking forward to it!
All the best,
Melissa
Tuesday, 17 July 2012
Club Med Palmiye Review
Date: Fri 1st June 2012
Subject: Club Med Palmiye Review
Dear Travel Club Elite,
As regards to my stay at Club Med Palmiye - I was very impressed with it and had a wonderful Club Med holiday. I particularly enjoyed the gardens and the general running of Club Med Palmiye was impeccable and I intend to take my grandchildren there next year - the Mini Club was the best I have seen and I have stayed at many Club Meds over the years.
I look forward to your comments,
Sincerely,
Wendy Hutchinson
Subject: Club Med Palmiye Review
Dear Travel Club Elite,
As regards to my stay at Club Med Palmiye - I was very impressed with it and had a wonderful Club Med holiday. I particularly enjoyed the gardens and the general running of Club Med Palmiye was impeccable and I intend to take my grandchildren there next year - the Mini Club was the best I have seen and I have stayed at many Club Meds over the years.
Sincerely,
Wendy Hutchinson
Travel Club Elite Review
Sent: Weds 30th May 2012
Subject: Travel Club Elite Customer Service
" Hooray holiday all booked. And thank you, Sue, for your patience and help. I'm impressed with your approach and hope to use you again."
Sincerely,
Jennifer Brown
Subject: Travel Club Elite Customer Service
" Hooray holiday all booked. And thank you, Sue, for your patience and help. I'm impressed with your approach and hope to use you again."
Sincerely,
Jennifer Brown
Travel Club Elite Review
Date: Mon 16th April 2012
Subject: Customer Service
Regards,
Jane Black
Tuesday, 26 April 2011
The Extra Mile In Customer Service - April 2011
Sent: 26/04/2011
Subject: Fantastic Service
Dear Maria,
Many, many thanks for all you help the other day. As always the fantastic service I have had the privilege to experience with you. My new email is as above for future.
With Best Wishes, Helen xx
Subject: Fantastic Service
Dear Maria,
Many, many thanks for all you help the other day. As always the fantastic service I have had the privilege to experience with you. My new email is as above for future.
With Best Wishes, Helen xx
Thursday, 7 April 2011
The Extra Mile In Customer Service - April
Postcard Received From Happy Customers On Their Holidays In Port Adelaide, Australia.
The first week's weather seems more English 'cool' - if 20 degrees, rather than 2! But, the sun has come back, with the wind giving an autumnal feel. We have just done a 2 day excursion to Barossa Valley, South Australia's famous wine producing region. We enjoyed good food & wine (of course!) and a bit of relaxation from the demands of work and family life. We have just had fish & chips looking across the dunes to the sea. Blue skies and sun sparkling on the waters of the Great Australian Bight....
Best Wishes to all, M.
If you would like to book an Australian Holiday or Flights to Australia call 0121 213 0012 and make HUGE Australia Holidays Savings Today! ABTA Agent. www.Travelclubelite.com
Thursday, 10 March 2011
The Extra Mile In Customer Service - March
Sent:03 March 2011 08:15
Subject: Sweden Ski
Hi,
I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.
Thank you for all your help in sorting this out.
Regards,
Stuart
Sent: 22 March 2011
Subject: Florida Flights
Gwen,
The service you provided was exemplary and I will come to you in the future. Thank you for your swift response to my request.
Kind Regards, Alex
Subject: Sweden Ski
Hi,
I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.
Thank you for all your help in sorting this out.
Regards,
Stuart
Sent: 22 March 2011
Subject: Florida Flights
Gwen,
The service you provided was exemplary and I will come to you in the future. Thank you for your swift response to my request.
Kind Regards, Alex
Friday, 4 March 2011
The Extra Mile In Customer Service - February
Sent : 02 February 2011 14:15
Subject : Club Med Holiday In May
Dear Louise,
I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.
Thanks again,
Samantha
Subject : Club Med Holiday In May
Dear Louise,
I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.
Thanks again,
Samantha
Friday, 14 January 2011
The Extra Mile In Customer Service - January 2011
Sent: Thursday, January 13, 2011
Subject: RE: Mark Warner Enquiry
Thanks very much. We loved Mark Warner San Agostino and the ability to sit just outside the room on a sun lounger whilst our little one had a nap!
Sue is fab, so happy for her to help.
Kind Regards, Jane
To book Mark Warner San Agostino with excellent Customer Service and HUGE holiday savings on top of Mark Warner prices visit http://www.travelclubelite.com/ or call 0121 213 0012.
Sent: 17th January 2011
Subject: Wedding 2012
Good morning. We booked a holiday through you in 2009 and were very impressed by the prices and the effort that was put into our holiday. My partner and I are looking to get married in 2012 and were wondering if this is something you could help us with?
Kind Regard, Jane
Subject: RE: Mark Warner Enquiry
Thanks very much. We loved Mark Warner San Agostino and the ability to sit just outside the room on a sun lounger whilst our little one had a nap!
Sue is fab, so happy for her to help.
Kind Regards, Jane
To book Mark Warner San Agostino with excellent Customer Service and HUGE holiday savings on top of Mark Warner prices visit http://www.travelclubelite.com/ or call 0121 213 0012.
Sent: 17th January 2011
Subject: Wedding 2012
Good morning. We booked a holiday through you in 2009 and were very impressed by the prices and the effort that was put into our holiday. My partner and I are looking to get married in 2012 and were wondering if this is something you could help us with?
Kind Regard, Jane
Friday, 30 July 2010
The Extra Mile In Customer Service - July
Sent :Jul 27, 2010
Subject : Holiday to Lakitira, Kos!
Hi, Just wanted to say a big thank you to you all for arranging our family holiday to Lakitira, Kos, Greece which was fantastic. I know we had to make a few changes and you were great at sorting it all out for us. My brother said it was the best holiday he had been on and will be booking through you for next years hols. My mum and dad even said it came second on their list of great holidays (Mauritius won!).
Looking forward to booking through you again soon.
Thanks again.
Clare
-------------------------------------------------------------------------------------------------
Sent : 27 Jul 2010
Subject : Change of Ship to MS Prince Abbass
Great Holiday. Well arranged. MS Prince Abbas was excellent and an improvement on Nubian Sea according to a couple who had done it before (though good too). Thanks again.
Richard
-------------------------------------------------------------------------------------------------
Sent : 15 Jul 2010
Subject : Holiday 20th June
Brilliant Holiday. Thank u for excellent support around time of booking.
Lee
Subject : Holiday to Lakitira, Kos!
Hi, Just wanted to say a big thank you to you all for arranging our family holiday to Lakitira, Kos, Greece which was fantastic. I know we had to make a few changes and you were great at sorting it all out for us. My brother said it was the best holiday he had been on and will be booking through you for next years hols. My mum and dad even said it came second on their list of great holidays (Mauritius won!).
Looking forward to booking through you again soon.
Thanks again.
Clare
-------------------------------------------------------------------------------------------------
Sent : 27 Jul 2010
Subject : Change of Ship to MS Prince Abbass
Great Holiday. Well arranged. MS Prince Abbas was excellent and an improvement on Nubian Sea according to a couple who had done it before (though good too). Thanks again.
Richard
-------------------------------------------------------------------------------------------------
Sent : 15 Jul 2010
Subject : Holiday 20th June
Brilliant Holiday. Thank u for excellent support around time of booking.
Lee
Friday, 26 February 2010
More Excellent Customer Service from Travel Club Elite
Sent: February, 2010
Subject: Massive Thankyou from Harriet
Dear Travel Club Elite,
Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.
Thankyou once again
Harriet x
Subject: Massive Thankyou from Harriet
Dear Travel Club Elite,
Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.
Thankyou once again
Harriet x
Tremendous Customer Service from Travel Club Elite
Date: July 2010
Subject: Club Med Antalya holiday
Dear Sir/Madam,
I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.
The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.
We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.
By all means telephone me should you wish.
With renewed thanks, Michael and Linda
Subject: Club Med Antalya holiday
Dear Sir/Madam,
I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.
The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.
We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.
By all means telephone me should you wish.
With renewed thanks, Michael and Linda
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