Thursday, 10 March 2011

The Extra Mile In Customer Service - March

Sent:03 March 2011 08:15
Subject: Sweden Ski

Hi,

I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.

Thank you for all your help in sorting this out.

Regards,

Stuart



Sent: 22 March 2011
Subject: Florida Flights


Gwen,

The service you provided was exemplary and I will come to you in the future.  Thank you for your swift response to my request.

Kind Regards, Alex

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