The Extra Mile In Customer Service - June

If you are on a bus, on a train or just plain relaxing in the park, why not browse for your holidays on your mobile phone? Just visit www.TravelClubElite.mobi or click the mobile phone icon in the top left corner of our main desk top site www.TravelClubElite.com.

If you see something you like, just click on the link to call us and we are at your service!

Happy Mobile Phone Holiday Shopping !!

Hyatt Regency, Taba, Review

Just wanted to drop you and your colleagues at Travel Club Elite a quick line to say thank you for your help in organising our recent holiday to the Hyatt Regency Taba with Longwood Holidays. We both had a great holiday and really relaxed and enjoyed the whole time we were there. We found the staff very attentive, the facilities spotlessly clean and the location ideal for a week to unwind and relax.

We arrived back early hours of Wednesday and haven't stopped talking about the experience.

As we feel sometimes a 'Thank You' can make all the difference so we'd like to say thank you and you'll be pleased to know we recommend your company to others that booked with Longwood to highlight the savings we made for the same experience.

Regards,

John & Lorraine

27th May 2010

The Extra Mile in Customer Service - April

Sent 10 April 20:10 08:26

Thank you very much, we will book with you again, you have been great.

James and Harriet

To get you holiday off to a great start visit www.TravelClubElite.com. Polished customer service and HUGE Savings!. ABTA Bonded.

Club Med Portugal Holiday Review

Club Med Portugal Holiday Review

Just returned from Club Med Portugal, Da Balaia and we had a wonderful time. The resort is lovely.

• The Golf Hotel we stayed in had big rooms and (just) a sea view, decor a little tired, but there were 2 other hotels on the resort nearer the centre which had great sea views.
• The food was FAB!
• The beach was great - v picturesque
• Staff v. friendly
• Fair number of English families - 3 including us so our girls had a great time.
• Pool nice, but as we were the first week of the season - it was freezing at the start of the week.
• Weather was above average - sun every day and about 22 - 24 degrees.

It was a great holiday.

Thanks for all your help.

Sadie

If you would like to book a Club Med Portugal Holiday, Da Balaia then visit www.TravelClubElite.Com/ for HUGE Club Med Savings! ABTA Bonded.

The Extra Mile in Customer Service - March

March emails recently received from more HAPPY Travel Club Elite customers !

Received: Wednesday, March 10, 2010 1:49 PM
Subject: Our Holiday

Great - thanks so much for all your help and your patience! I am
extremely grateful for everything you have done to get us a great price.

Thanks so much!

Received: Tuesday, 16 March, 2010 11:48 AM
Subject: Val Thorens Holiday

Hi,

Just to say thanks for your assistance on the Val Thorens holiday we booked on the 30th January.

Thanks for the drafts ref the visa problem! It was appreciated.

See u guys next year.

Regards,

Peter and Laura


Received: 17 March 2010 18:55
Subject: Final Payment

Extract - Thank you for your email dated 15 March 2010 and attachement. I shall return to your agency for any future plans. Indeed I shall have no hesitation in recommending your firm to our Travel Club.


Note: Names have been removed or changed to maintain the individuals anonymity.

More Excellent Customer Service from Travel Club Elite

Sent: February, 2010
Subject: Massive Thankyou from Harriet


Dear Travel Club Elite,

Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.

Thankyou once again

Harriet x

Tremendous Customer Service from Travel Club Elite

Date: July 2010
Subject: Club Med Antalya holiday

Dear Sir/Madam,

I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.

The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.

We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.

By all means telephone me should you wish.

With renewed thanks, Michael and Linda