The Extra Mile In Customer Service - March

Sent:03 March 2011 08:15
Subject: Sweden Ski

Hi,

I just wanted to say thank you for the holiday you recently put us on. It was fantastic for skiing and apres ski. I would certainly recommend Neilson and Hotel Continental Inn, Are, Sweden to anyone else and is certainly a place we would love to go back to next year.

Thank you for all your help in sorting this out.

Regards,

Stuart



Sent: 22 March 2011
Subject: Florida Flights

Gwen,

The service you provided was exemplary and I will come to you in the future.  Thank you for your swift response to my request.

Kind Regards, Alex

The Extra Mile In Customer Service - February

Sent : 02 February 2011 14:15
Subject : Club Med Holiday In May

Dear Louise,

I thought I'd just email to say thank you very much for sorting out the alteration to our holiday. I was impressed with your patience and helpfulness and we would certainly book our future holidays with you.

Thanks again,

Samantha