Just wanted to drop you and your colleagues at Travel Club Elite a quick line to say thank you for your help in organising our recent holiday to the Hyatt Regency Taba with Longwood Holidays. We both had a great holiday and really relaxed and enjoyed the whole time we were there. We found the staff very attentive, the facilities spotlessly clean and the location ideal for a week to unwind and relax.
We arrived back early hours of Wednesday and haven't stopped talking about the experience.
As we feel sometimes a 'Thank You' can make all the difference so we'd like to say thank you and you'll be pleased to know we recommend your company to others that booked with Longwood to highlight the savings we made for the same experience.
Regards,
John & Lorraine
27th May 2010
Friday, 28 May 2010
Tuesday, 13 April 2010
The Extra Mile in Customer Service - April
Sent 10 April 20:10 08:26
Thank you very much, we will book with you again, you have been great.
James and Harriet
To get you holiday off to a great start visit www.TravelClubElite.com. Polished customer service and HUGE Savings!. ABTA Bonded.
Thank you very much, we will book with you again, you have been great.
James and Harriet
To get you holiday off to a great start visit www.TravelClubElite.com. Polished customer service and HUGE Savings!. ABTA Bonded.
Club Med Portugal Holiday Review
Club Med Portugal Holiday Review
Just returned from Club Med Portugal, Da Balaia and we had a wonderful time. The resort is lovely.
- The Golf Hotel we stayed in had big rooms and (just) a sea view, decor a little tired, but there were 2 other hotels on the resort nearer the centre which had great sea views.
- The food was FAB!
- The beach was great - v picturesque
- Staff v. friendly
- Fair number of English families - 3 including us so our girls had a great time.
- Pool nice, but as we were the first week of the season - it was freezing at the start of the week.
- Weather was above average - sun every day and about 22 - 24 degrees.
It was a great holiday.
Thanks for all your help.
Sadie
If you would like to book a Club Med Portugal Holiday, Da Balaia then visit www.TravelClubElite.Com/ for HUGE Club Med Savings! ABTA Bonded.
Thursday, 18 March 2010
The Extra Mile in Customer Service - March
March emails recently received from more HAPPY Travel Club Elite customers !
Received: Wednesday, March 10, 2010 1:49 PM
Subject: Our Holiday
Great - thanks so much for all your help and your patience! I am
extremely grateful for everything you have done to get us a great price.
Thanks so much!
Received: Tuesday, 16 March, 2010 11:48 AM
Subject: Val Thorens Holiday
Hi,
Just to say thanks for your assistance on the Val Thorens holiday we booked on the 30th January.
Thanks for the drafts ref the visa problem! It was appreciated.
See u guys next year.
Regards,
Peter and Laura
Received: 17 March 2010 18:55
Subject: Final Payment
Extract - Thank you for your email dated 15 March 2010 and attachement. I shall return to your agency for any future plans. Indeed I shall have no hesitation in recommending your firm to our Travel Club.
Note: Names have been removed or changed to maintain the individuals anonymity.
Received: Wednesday, March 10, 2010 1:49 PM
Subject: Our Holiday
Great - thanks so much for all your help and your patience! I am
extremely grateful for everything you have done to get us a great price.
Thanks so much!
Received: Tuesday, 16 March, 2010 11:48 AM
Subject: Val Thorens Holiday
Hi,
Just to say thanks for your assistance on the Val Thorens holiday we booked on the 30th January.
Thanks for the drafts ref the visa problem! It was appreciated.
See u guys next year.
Regards,
Peter and Laura
Received: 17 March 2010 18:55
Subject: Final Payment
Extract - Thank you for your email dated 15 March 2010 and attachement. I shall return to your agency for any future plans. Indeed I shall have no hesitation in recommending your firm to our Travel Club.
Note: Names have been removed or changed to maintain the individuals anonymity.
Friday, 26 February 2010
More Excellent Customer Service from Travel Club Elite
Sent: February, 2010
Subject: Massive Thankyou from Harriet
Dear Travel Club Elite,
Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.
Thankyou once again
Harriet x
Subject: Massive Thankyou from Harriet
Dear Travel Club Elite,
Had a lump in my throat as I read the email you sent to Club Med, and I cannot thank you enough for all your help. If your Company have a Special Staff Member Award, then then the lady who helped me deserve its.
Thankyou once again
Harriet x
Tremendous Customer Service from Travel Club Elite
Date: July 2010
Subject: Club Med Antalya holiday
Dear Sir/Madam,
I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.
The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.
We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.
By all means telephone me should you wish.
With renewed thanks, Michael and Linda
Subject: Club Med Antalya holiday
Dear Sir/Madam,
I wish to record our great appreciation for the Admin Departments tremendous efforts to avert what might otherwise have proved to be a near disaster to us personally, when the flight schedules for the above holiday were changed to most inconvenient times, due to unforeseen circumstances.
The Administration Department worked extremely hard and late to find more acceptable flight times and rebook my wife and me and our daughter and her family onto flights, which spared us all (including three young children) the absolute inconvenience of arriving in Antalya very late at night.
We are most grateful to the Administration Department and hope that their efforts on our behalf will not go unrecorded at Travel Club Elite.
By all means telephone me should you wish.
With renewed thanks, Michael and Linda
Wednesday, 16 December 2009
Mango Bay Hotel, Holetown, Barbados Holiday Review by Caroline, W. Midlands
Hello,
I just wanted to say that the Mango Bay Hotel, Holetown, Barbados, was practically perfect for Amanda, Felicia and my holiday requirements this year - so I thought I would email you to say so!
They changed our room from 3rd floor to ground when they saw me struggling upstairs with my knee (no lift), at no extra charge. And it had 3 separate beds in it, as requested - ready and waiting instead of re vamping when we arrived as in most other hotels. They cheerfully moved these same beds downstairs for us to the new room - perhaps they only had 3 singles in the place? Amanda came to tell me when it was all ready, but said the room was a bit of a squash: she was teasing as it was huge!
Inclusive food and drink was exceptionally good. Mostly waitress service food, good quality and included interesting local stuff. Restaurant looked onto the beautiful clear sea from about 30ft away, and we could easily walk into the sea for swimming and snorkeling. (My knee improved greatly with the swimming - need to return there frequently!!) Local fish and fresh tropical fruits of what was in season, smoothies freshly made throughout the day and really delicious coconut ice cream. Yum yum (I'm told by my neighbours that Sainsbury’s sell it!)
The girls ran a long way every morning, so they tell me, as I didn't see them till breakfast time after their run and swimming a mile or two. They were totally safe, even if only one of them was running - had no probs. One of their favourite routes was across Sandy Lane golf course, where there was a family of green monkeys.
We had a late checkout till 3pm - again at no extra cost. The staff were extremely pleasant and helpful. The Grenadian Manageress came round to chat every couple of days, to check that everything was running smoothly, and gave a drinks party: both good practice of course.
Inclusive activities: we swam with the Turtles, went in glass-bottomed boat and Amanda and Felicia water skiied with me in the boat. My first attempt at jumping into the boat ended with me falling over backwards with a big splash. The skipper didn't laugh at all but just backed the boat round so I could use the ladder: (Don't know why he thought I could jump in backwards like Amanda and Felicia in the first place!).
We also used the hotel's free minibus into Bridgetown and an interesting local bus back.
A fellow guest said that Mango Bay Hotel had been voted best on the island and the owner is head of the Barbados Tourist Board.
Mongooses (mongeese?) played around the sitting areas. And I picked up Frangipani flowers on the way to breakfast every day.
Lovely! A good holiday.
This contrasted sharply with Virgin offering to upgrade our plane seats to 1st Class - for an extra thousand pounds each on the way out......!! Felicia and Amanda insisted on paying 600 pounds for the three of us for a minor upgrade to middle class? because of my knee.
Many thanks
Caroline
To book the same Barbados holiday as Caroline with great savings, visit Travel Club Elite (ABTA Bonded)
I just wanted to say that the Mango Bay Hotel, Holetown, Barbados, was practically perfect for Amanda, Felicia and my holiday requirements this year - so I thought I would email you to say so!
They changed our room from 3rd floor to ground when they saw me struggling upstairs with my knee (no lift), at no extra charge. And it had 3 separate beds in it, as requested - ready and waiting instead of re vamping when we arrived as in most other hotels. They cheerfully moved these same beds downstairs for us to the new room - perhaps they only had 3 singles in the place? Amanda came to tell me when it was all ready, but said the room was a bit of a squash: she was teasing as it was huge!
Inclusive food and drink was exceptionally good. Mostly waitress service food, good quality and included interesting local stuff. Restaurant looked onto the beautiful clear sea from about 30ft away, and we could easily walk into the sea for swimming and snorkeling. (My knee improved greatly with the swimming - need to return there frequently!!) Local fish and fresh tropical fruits of what was in season, smoothies freshly made throughout the day and really delicious coconut ice cream. Yum yum (I'm told by my neighbours that Sainsbury’s sell it!)
The girls ran a long way every morning, so they tell me, as I didn't see them till breakfast time after their run and swimming a mile or two. They were totally safe, even if only one of them was running - had no probs. One of their favourite routes was across Sandy Lane golf course, where there was a family of green monkeys.
We had a late checkout till 3pm - again at no extra cost. The staff were extremely pleasant and helpful. The Grenadian Manageress came round to chat every couple of days, to check that everything was running smoothly, and gave a drinks party: both good practice of course.
Inclusive activities: we swam with the Turtles, went in glass-bottomed boat and Amanda and Felicia water skiied with me in the boat. My first attempt at jumping into the boat ended with me falling over backwards with a big splash. The skipper didn't laugh at all but just backed the boat round so I could use the ladder: (Don't know why he thought I could jump in backwards like Amanda and Felicia in the first place!).
We also used the hotel's free minibus into Bridgetown and an interesting local bus back.
A fellow guest said that Mango Bay Hotel had been voted best on the island and the owner is head of the Barbados Tourist Board.
Mongooses (mongeese?) played around the sitting areas. And I picked up Frangipani flowers on the way to breakfast every day.
Lovely! A good holiday.
This contrasted sharply with Virgin offering to upgrade our plane seats to 1st Class - for an extra thousand pounds each on the way out......!! Felicia and Amanda insisted on paying 600 pounds for the three of us for a minor upgrade to middle class? because of my knee.
Many thanks
Caroline
To book the same Barbados holiday as Caroline with great savings, visit Travel Club Elite (ABTA Bonded)
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